Privacy Policy
Last updated: 23 September 2026
This privacy policy explains how primestepza collects, uses and protects personal data when you visit our website or interact with our services focused on professional video operations, live signal management, content distribution, camera work and reliable high-quality feeds for news programmes and television broadcasting.
Who we are and our role as data controller
primestepza acts as the data controller for the personal data processed through this website. We are based in the United Kingdom and operate in compliance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. Our registered address is 5 Longwalk Road, Stockley Park, Uxbridge, UB11 1FE, United Kingdom and you may contact us using [email protected] or +44 20 3314 5000.
Who this policy applies to
This notice covers all visitors to the website, including individuals who submit enquiries through the contact form, request information about our media feed services or otherwise interact with our commercial offerings. It does not apply to employees or contractors whose data is handled under separate employment policies.
Categories of personal data we collect
We obtain data directly from you when you use the contact form or email us. This may include your name, email address, telephone number, organisation details and the content of your message. We also collect technical data such as IP address, browser type, device information and pages visited through server logs and cookies. No data is purchased from third-party brokers.
Purposes of processing and legal bases
We process contact details to respond to enquiries under the legal basis of legitimate interest in providing customer support. Technical data is processed to maintain website security and functionality under legitimate interest. Where you consent to marketing communications we rely on consent. Each purpose is listed separately so you can understand exactly why data is used and on what basis.
Whether providing data is obligatory
Supplying contact details through the form is voluntary. If you choose not to provide them we may be unable to respond to your enquiry. Browser data is collected automatically when you visit; disabling cookies may affect certain site features but will not prevent access to core content.
Cookies and similar technologies
We use cookies and similar tracking technologies to remember preferences and analyse traffic. A separate cookie policy explains the categories of cookies in use and how to manage them. Please refer to that document for full details on consent mechanisms required under PECR.
Recipients and data processors
We share data with service providers such as hosting companies, email delivery platforms and analytics providers who act as processors under contract. We may also disclose information when required by law or to protect our legal rights. No data is sold to third parties.
International transfers
Some processors are located outside the United Kingdom. Where transfers occur we rely on UK adequacy regulations or standard contractual clauses approved by the Information Commissioner’s Office to ensure an equivalent level of protection.
Data retention periods
Enquiry data is retained for up to two years after the last contact to allow follow-up and resolve disputes. Log data is kept for twelve months for security analysis. Cookies have their own expiry periods detailed in the cookie policy. Data is deleted or anonymised once the retention period ends.
Security and data minimisation
We apply appropriate technical and organisational measures including encryption in transit, access controls and regular security reviews. We collect only the data necessary for the stated purposes and do not make absolute guarantees against all possible breaches.
Your data protection rights
Under UK GDPR you may request access, rectification, erasure, restriction, portability or objection to processing. You can exercise these rights by emailing [email protected] or writing to 5 Longwalk Road, Stockley Park, Uxbridge, UB11 1FE, United Kingdom. We will respond within one month and may request identification to verify your identity.
Right to withdraw consent and object to marketing
Where processing relies on consent you may withdraw it at any time by contacting us. You also have the right to object to direct marketing and to profiling for marketing purposes. Unsubscribe links are provided in any marketing emails we send.
Right to complain to the supervisory authority
If you believe your data has been handled unlawfully you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk. We encourage you to contact us first so we can attempt to resolve the issue.
Children and age restrictions
Our services are intended for professional users and businesses. We do not knowingly collect personal data from children under 18. If we become aware that data from a child has been collected we will delete it promptly.
Automated decision-making and profiling
We do not use automated decision-making or profiling that produces legal or similarly significant effects. Simple analytics are used only to improve website performance.
Changes to this policy
We may update this policy to reflect changes in law or business practices. The date at the top indicates the most recent revision. Continued use of the website after an update constitutes acceptance of the revised terms.
How to contact us
For any questions about this policy or to exercise your rights please write to 5 Longwalk Road, Stockley Park, Uxbridge, UB11 1FE, United Kingdom, telephone +44 20 3314 5000 or email [email protected]. We aim to reply within five working days.